Question 1

Can we bring our own cake, cupcakes and/or other treats?

Accepted Answer

We do not permit any outside cakes, cupcakes, treats, or desserts under any circumstances. If you are booking a platinum event, your party package explicitly includes either a three-tier cake or a selection of desserts.Should you wish to provide additional desserts or sweet treats for your guests, you are required to purchase them from Sweet Confections Cakes, our in-house bakery. This policy also applies to edible party favors.Be aware that bringing in any treats or desserts made at home or sourced from outside Sweet Confections Cakes will result in the loss of your $500 damage/incidental deposit. Do not risk your deposit.

Question 2

Can we bring our own food?  Or, must we use a select Caterer?

Accepted Answer

You are welcome to choose your caterer or have friends and family prepare the food. If you need recommendations, we would be happy to provide a list of local caterers.

Question 3

Can you pencil me in and I will come tour the facility to book?

Accepted Answer

We do not "hold" dates. To secure your date and time, we require either full payment or a 50% deposit, depending on the event. Please note that your payment is non-refundable.

Question 4

How do I book the venue online?

Accepted Answer

Booking our venue online is a breeze! Just visit our website, pick your date, and complete your payment. You're all set for an amazing event!

Question 5

Cancellation Policy

Accepted Answer

**ALL SALES ARE FINAL!** The deposit and any future payments are non-refundable. Store credit will not be issued for canceled events, and you will not receive any refund on special order items, including shipping fees for pre-made items.

If an event is canceled more than three months prior to the scheduled date, a refund may be issued if we can replace the event with one of equal or greater value. If we fill the date with an event of lesser value, you will only receive a refund for that lesser amount. No refunds will be given if the date is not reserved by another party. We will deduct any shipping costs related to items specifically made or purchased for your event from any refund, as those items belong to the venue.

If your event is canceled less than 90 days before the scheduled date, there will be absolutely no refund.

Question 6

Is there a processing fee if using a credit card?

Accepted Answer

If you choose to pay by credit card, please note that a processing fee will be applied. This fee is a convenience charge from the credit card processor. To avoid this fee, you are more than welcome to pay in cash, which requires visiting the bakery in person. We appreciate your understanding and look forward to serving you!

Question 7

Why is there tax included?

Accepted Answer

The Pennsylvania State Revenue Agency requires businesses to collect 6% Hotel Occupancy Taxes on Venue rentals that are less than 30 days. This tax is in addition to the cost of the rental.

Question 8

Is gratuity included?

Accepted Answer

Gratuity isn't automatically included. You can tip your host directly or at checkout if you wish. It's not required, but definitely appreciated!

Question 9

Can I arrive early early to set up for my event?

Accepted Answer

If you choose to rent the facility ONLY, your arrival time is the time listed on the contract, you will have access for a total of 5 hours.  You can purchase additional hours if necessary. If you are doing a Platinum event you may arrive 1/2 hour in advance to deliver/setup food.If getting married or celebrating your reception, the Bride is permitted to arrive 2hours prior to the event to prepare makeup and hair.  Food can arrive 30minutes prior to the arrival of guests.

Question 10

I don't have a credit card, do you take cash?

Accepted Answer

Yes we take cash.  You can pay for the Venue rental as well as any deposits in cash, we also take Debit cards

Question 11

Rescheduled and Postponed Events

Accepted Answer

While we understand things happen, and life doesn't always go as smooth as planned  Request for date charges or to postpone your Events Must be communicated immediately. When possible, we will reschedule your event date for the next available OPEN date.  You will NOT be permitted to change the theme OR color decorations as items may have already been purchased specifically for your event.   Absolutely NO exceptions! Your request for a date change MUST be communicated at least 3weeks prior to the event date by emailing Sales@theeventsuitepa.com.

Question 12

Is my booking refundable or transferrable?

Accepted Answer

All bookings are non-refundable. The Event Suite at Sweet Confections (which includes Sweet Confections and 717 Cakes) is not obligated to provide a refund, credit, or transfer if you change your mind or decide you no longer like your purchase.

If you need to reschedule your event due to a family emergency, you must contact us immediately. Your event will be rescheduled for the next available date and must be used within six months from the original booking date. We reserve the right to decline the rescheduling of a canceled event.

To learn more, please visit our refund policy: https://www.theeventsuitepa.com/cancellationandrefundpolicy

Question 13

How do I check date availability?

Accepted Answer

Curious if your date is available? Just give us a call at 717-671-7111! We keep our calendar updated, but it's always best to confirm with us directly. We're here to help!

Question 14

Do you sell Gift cards?

Accepted Answer

Yes, we sell gift cards both electronic gift cards as well as plastic gift cards.

Question 15

Where do we park?

Accepted Answer

We have lots of parking directly out the front and out back of our venue however during busy periods this can fill up. If this parking is filled up there is ample parking in the neighbouring streets just a short walk from the venue.

Question 16

Who do we contact with issues during our event?

Accepted Answer

We remain on site throughout your event.  Any issues should be reported to us immediately.

Question 17

Can we party until 2 AM?

Accepted Answer

Unfortunately, no. Our facility and parking lot must be vacated by 11pm. Music ends at 10:30 PM, and guests should start leaving by then to avoid extra fees. Thanks for understanding!

Question 18

What if there's a lockdown?

Accepted Answer

No worries! If there's a lockdown, we'll issue you a digital gift card to rebook your event or use at Sweet Confections Cakes. It's valid for 1 year! Plus, our Pandemic Policy lets you move your booking up to 12 months without any penalty. We've got you covered!

Question 19

Can we smoke within the facility?

Accepted Answer

Absolutely NO smoking within our facility.  Smoking outside is permitted as long as you are 10 feet from any entrance.  Smoking is also PROHIBITED within the tent.

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